Outlook: Work Offline Issue

             Outlook is showing that it is working Offline. Strangely, sometimes messages still do come in. Why is this and how can you properly set it back Online and reconnect to the server again?

There appears to be some recurring confusion about whether or not Outlook is in Offline Mode. This article is about how to verify whether or not you truly are in Offline Mode and how to reconnect. When you continue to have issues connecting start with; Send/Receive errors.

Work Offline icon and Status bar


The main confusion is about Work Offline icon which is being displayed on the Send/Receive tab in the Ribbon in Outlook 2010; you’ll find a globe with a red cross in front of it. This doesn’t mean you are in Offline Mode as the icon is always like this. The icon doesn’t change to for instance a globe without a red cross when you are Online.

 When you actually are in Offline Mode, the icon will show highlighted and your Status Bar will also show “Working Offline”. Clicking on the icon then will bring you back to Online Mode.

In Outlook 2007 and previous, there will be a tick mark in front of the Work Offline option in the File menu.

This usually happens with IMAP accounts when server time-outs have occurred. In that case, there will also be another icon visible on the Send/Receive tab called “Connect to Server”. When you click on this button, Outlook will attempt to reconnect again and when successful, the icon will be gone again and the “Disconnected” warning will be gone from the Status Bar.


These steps can be followed in Windows XP and Windows 7

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